Office Hours

 

 

Regular Office Hours

(by appointment) Monday - Friday 9:00 a.m. - 12:00 p.m. and 2:00 p.m. - 5:00 p.m.

Baby’s First Appointment

Make your baby’s first Physical Appointment as soon as you get home from the hospital. The baby should be seen no later than two weeks after discharge. Please call the office.

Scheduling Appointments

All patients must be seen by their doctor at least one time a year for their wellness visit. Please call the office during the hours of 9:30 a.m. and 4:30 p.m. to schedule routine appointments. If your child is ill and needs to be seen, please call as early in the day as possible, preferably at call time, to schedule a time. All patients must be seen by their doctor at least one time a year, for their wellness visit, so that, as your child's medical home, we can provide quality preventive health care.

Office Visits

We greatly appreciate your arriving on time since one patient coming late may cause everyone after them to be kept waiting. If you are unavoidably late, please call to let us know since we may have to rearrange our schedule, if we can, or reschedule your appointment. If you have any questions, please feel free to bring a list along with you. It is also helpful to bring immunizations records to each check-up.

Cancellations

We ask that you give us at least 24 hours notice when you need to cancel an appointment. A fee will be charged for a missed appointment.

Morning Call Time

During call time, we are available to answer any routine non-emergency questions or concerns about illness that you may have. We encourage you to call us not only to help with physical problems but also with behavioral, social or school concerns. Please try to restrict your routine calls to this time so that we can try to avoid phone interruptions while seeing patients during the day. However, if your child is ill and you think there is a chance that he or she may need to be examined that day, you can call during call hour. If your child becomes ill after call hour, just call the office. If you hear a busy signal or a fax tone this means this line is busy, so please redial. We would also like you to know that you can always call the office during regular working hours or send a message through the patient portal requesting that the doctor call youat their next call time. 

Dr. Yogman's Call Hours

Dr. Yogman - (617) 864-7071 is available for routine calls from 7:00 a.m. -7:45 a.m., Tuesday, Wednesday and Thursday mornings. If you can not get through by 7:15 a.m. please hold on and wait for the service to answer. It is possible that Dr. Yogman could be unexpectedly out and therefore is not having a call time, but there is always a doctor covering for him.

Dr. O'Connor's Call Hours

Dr. O'Connor - (617) 864-7071 is available for routine calls from 8:00 a.m.- 8:45 a.m., Monday, Friday and alternate Wednesdays.

Dr. Need's Call Hours

Dr. Need - (617) 864-1407 is available  from 8:00 a.m. - 8:45 a.m., Monday, Thursday and alternate Wednesdays.

Dr. Roitfarb's Call Hours

Dr. Roitfarb - (617) 864-1407 is available  from 8:00 a.m. - 8:45 a.m., Tuesday, Friday and alternate Wednesdays.

Weekends

Please call either office number if your child has an illness or an emergency over the weekend that cannot wait until Monday morning. The doctors cover for each other every other weekend. Please try to call by 9:30a.m. so that we may coordinate the scheduling of any patients who need to be seen. Remember to bring your insurance card and any co-payments with you.

Emergency Calls/Emergencies

If you have an emergency, always call the office number, day or night. If there is no reply or if your call is not returned, we may not have received it so please try again. Do not go to a hospital emergency room unless you think it is a life-threatening emergency and always call us first, if possible. Please limit these calls to problems with emergencies. (Routine feeding and illness questions can usually be handled during morning call time). If you need to call 911 please leave us a message with a number where we can reach you and the name of the hospital.

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